This is a website that offers discounted prices on select designer clothes, house wares, and art. Most of it is modern, some of it is overpriced, but some of it is incredibly reasonable, and really handy. Such as the iced tea pitcher I got on there for a steal.
But where they win is in customer service. I got a collapsible water bottle from their site about 3 weeks ago, and it hadn't shown up. I hadn't yet gotten to checking up on it when I found an email in my inbox from the CEO of the site (which yes, I'm sure was generated and sent to all the people in my situation, but it was still nice) saying that he was sorry I hadn't gotten the watter bottle yet, the demand was higher than the company expected, but to make up for the delay in getting it to me, here is a $10 credit in your account, and we hope you won't feel discouraged about our site in the future. Also, here is my direct phone number and email address, if you have any questions or comments.
That, my friend, is good customer service.